Job Title: Staff Usher
Classification: Non-Exempt, Union Position (Local B-18 IATSE)
Schedule: Variable schedule including evenings and weekends. Average of 8-24 hours/week
Reports to: Audience Services Manager and House Managers (during events)
Pay Rate: $16.37/hr
The house staff team plays a critical public-facing role at Yerba Buena Center for the Arts. This team interacts with a broad range of people during events, including event attendees, YBCA staff and collaborators, venue rental clients, artists, gallery visitors, production crew, and more. In addition to making all guests feel welcomed and valued, this position is accountable for providing directional support for audience members, monitoring paths of travel and egress, maintaining knowledge of emergency protocols, life safety best practices and ADA regulations, providing guests with information about current and upcoming programs, and acting as an ambassador for the YBCA brand. The ideal candidate will have prior experience in a customer service role, as well as keen observation skills, exceptional communication and interpersonal skills, and a sense of humor.
- Partner with house manager, visitor services staff, security staff, gallery guides, and concessions staff to create a welcoming and warm experience for all YBCA audience members and visitors.
- Provide exemplary customer service while scanning tickets, checking coats and bags, providing directional support, articulating YBCA programming, and assisting with preparation of event spaces for performances, gallery openings, conferences, film screenings, public squares, community gatherings, and special events.
- Act as a brand ambassador for YBCA, maintaining a working knowledge of our Mission, Vision, Brand Platform, Audience Experience expectations, and current and upcoming programs.
- Maintain positive and collaborative relationships with YBCA staff, clients, vendors, volunteers, visitors, and union members
- Maintain working knowledge of ADA requirements, crowd management practices, emergency evacuation and life safety policies and procedures.
- Attend staff meetings and cross-departmental initiatives, including info sessions about programming and exhibitions.
- Other duties as assigned by the House Manager, Audience Services Manager, and Events Director.
- Experience in a customer service role; live event experience preferred
- Positive attitude with friendly, gregarious demeanor
- Excellent verbal and interpersonal communication skills
- Strong teamwork orientation; able to work with diverse staff, clients, and patrons
- Able to work in an environment with sensitive and/or provocative material
- Diplomacy, integrity, tact, sense of humor
- Able to lift program boxes (about 25 lbs. each), tables, chairs, and easels for event setups
- Able to stand for extended periods of time
- Available to work variable schedule, including days, evenings, weekends, and holidays
- Ability to work effectively with people of diverse cultural backgrounds
- Experience working in a contemporary arts organization a plus
- Bachelor of Arts degree preferred
Benefits include PTO, Holiday Pay according to Collective Bargaining Agreement, Reciprocal Museum Admission, Commuter Benefit, ability to participate in the 403(b) Retirement Plan and access to SF City Option programs.
Send your resume and a brief paragraph outlining your interest in working for YBCA in the body of an email to firstname.lastname@example.org. Please include “Staff Usher” in the subject line of your email.
Please, no phone calls or faxes—really. While we love your enthusiasm, due to the volume of applications and our limited resources, we will respond only to applicants we intend to interview. If you receive our automated thank you, we have received your resume and there is no need to follow up.
Principals only. We do not accept resumes from third parties and we will not pay fees to any agency or firm. Any unsolicited resumes received will be considered the property of YBCA and will be processed accordingly.
We wish you the best of luck in your job search!
Yerba Buena Center for the Arts (YBCA) is committed to diversity in its programming and in creating a work culture and environment that is reflective of San Francisco Bay Area demography. YBCA encourages and actively recruits applicants representing dimensions of difference that include — but are not limited to — age, national origin, ethnicity, race, religion, ability, sexual orientation, gender or political affiliation. YBCA will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance (SF Police Code, Article 49).