About Us
House Manager

 

When you work at Yerba Buena Center for the Arts, you join one of the nation’s most innovative contemporary arts centers. Our mission is to generate culture that moves people, because we believe that culture is an essential catalyst for social movement. From our leading edge exhibitions, performances, and films, to our groundbreaking civic initiatives and community partnerships, YBCA is where creativity, people, and new ideas collide to create change.

Job Title: House Manager
Department: Events
Reports To: Audience Services Manager
Status: Non-Exempt, Union Position (Local B-18 IATSE)
Classification: On-Call, variable schedule including evenings and weekends. Average of 8-24 hours/week
Supervision: Staff Ushers and Volunteers
Pay Rate: $19.72/hr

Yerba Buena Center for the Arts (YBCA) is one of the nation’s most innovative contemporary art centers. From our leading edge exhibitions, performances, and films, to our groundbreaking civic initiatives and community partnerships, YBCA is where creativity, people, and new ideas collide.

Mission: We generate culture that moves people.
Vision: A community that thrives on inspiration.

YBCA is a new kind of art center. One that expands and extends its impact beyond its walls. A center that convenes creative souls from all walks of life to instigate actions and spur movements that transform our cities and our lives. A center that’s in constant, conscious evolution, on the front lines of societal change.

Position Overview

The House Staff team plays a critical public-facing role at Yerba Buena Center for the Arts. This team interacts with a broad range of people during events, including event attendees, YBCA staff and collaborators, venue rental clients, artists, visitors, stage managers, and more. In addition to making all guests feel welcomed and valued, this position is accountable for house managing a broad spectrum of events at YBCA, oversight of staff ushers and volunteers during events, and acting as an ambassador of the YBCA brand. The ideal candidate has demonstrated leadership skills, the ability to work well under pressure, keen observation skills, exceptional communication and interpersonal skills, and a sense of humor.

Principal Responsibilities
  • House Manage a variety of events, including performances, gallery openings, conferences, film screenings, public squares, community gatherings, load-ins, load-outs, and more
  • Supervise staff ushers and volunteers during events, while collaborating with frontline teams, house managers, production staff, administrative staff, caterers, and clients.
  • Act as a brand ambassador for YBCA, maintaining a working knowledge of our Mission, Vision, Brand Platform, Audience Experience expectations, and current and upcoming programs
  • Ensure consistent, exceptionally high standards of customer service are always upheld
  • Maintain positive and collaborative relationships with YBCA staff, artists, clients, vendors, volunteers, audience members, and visitors
  • Maintain working knowledge of ADA requirements, crowd management practices, emergency evacuation and life safety policies and procedures.
  • Other duties as assigned by the Audience Services Manager and Director of Events.
Minimum Requirements
  • Experience within a live events environment in a front-of- house capacity
  • Demonstrated leadership skills and experience managing a team of on-call part-time staff and volunteers during live events
  • Strong teamwork orientation; able to work with diverse staff, clients, and patrons
  • Able to work gracefully under pressure
  • Exceptional problem solving skills; ability to find creative solutions
  • Strong teamwork orientation; able to work with diverse staff, clients, and patrons
  • Excellent written, verbal and interpersonal communication skills
  • Diplomacy, integrity, tact, sense of humor
  • Available to work variable schedule, including days, evenings, weekends, and holidays
  • Able to work in an environment with sensitive and/or provocative material
  • Experience with PC or Mac computer systems, MS Office, and Google Apps
  • Able to lift program boxes (about 25 lbs. each), tables, chairs, and easels for event setups
  • Ability to stand for extended periods of time
  • Ability to work effectively with people of diverse cultural backgrounds
  • Experience working in a contemporary arts organization strongly preferred
  • Bachelor of Arts degree strongly preferred
Benefits

Benefits include PTO,  Holiday Pay according to Collective Bargaining Agreement, Reciprocal Museum Admission, Commuter Benefit, ability to participate in the 403(b) Retirement Plan and access to SF City Option programs.

Send your resume and a brief paragraph outlining your interest in working for YBCA in the body of an email to jobs@ybca.org. Please include “House Manager” in the subject line of your email.

Please, no phone calls or faxes—really. While we love your enthusiasm, due to the volume of applications and our limited resources, we will respond only to applicants we intend to interview.

If you receive our automated thank you, we have received your resume and there is no need to follow up. Principals only. We do not accept resumes from third parties and we will not pay fees to any agency or firm. Any unsolicited resumes received will be considered the property of YBCA and will be processed accordingly.

We wish you the best of luck in your job search!

An Equal Opportunity Employer

Yerba Buena Center for the Arts (YBCA) is committed to diversity in its programming and in creating a work culture and environment that is reflective of San Francisco Bay Area demography. YBCA encourages and actively recruits applicants representing dimensions of difference that include — but are not limited to — age, national origin, ethnicity, race, religion, ability, sexual orientation, gender or political affiliation.